Excellent customer service. The customer service representative was knowledgeable about the cleaning services and even offered me a $99 special for 3 bedroom carpet cleaning. The technician came early, explained everything that they were going to do, and recommended upgrades based on my needs. Also, he made time to clean a sofa for $99 that I wanted to add on, and left everything cleaned, protected, and professionally done. Best thing, carpet was dry in about 3 hours, and that's why recommend them to my friends and family.